Ensuring Safety for Customers
Providing Safety-Related Information on Products to Customers
We are committed to providing sufficient safety information on our products so that customers can safely use them. All our products come not only with a manual specific to the product specifications, but also a TEL Safety and Environmental Guidelines applicable to all our products.
The TEL Safety and Environmental Guidelines is available in 12 languages* to ensure that customers around the world can understand the content accurately; it describes examples of potential risks associated with using our products together with the methods for averting those risks, as well as safety measures applied to products and recommended methods for product disposal, divided into such categories as chemical, electrical, mechanical and ergonomic.
If new safety warnings are identified after a product ships, we promptly report these to the affected customers. We also make particular efforts to ensure that necessary information is communicated to customers to whom we deliver products that involve the use of hazardous chemicals or high-voltage electricity.
TEL Safety and Environmental Guidelines
12 languages: Japanese, English, German, French, Italian, Dutch, Russian, Portuguese, Korean, Traditional Chinese, Simplified Chinese and Finnish
Global Expansion of Training for Customers
We establish training centers all over the world, mainly at our development and production sites, and provide global training to customers on equipment operation and maintenance so that products can be used safely. With our customers' safety as the priority, we conduct effective training using remote learning and training videos, while flexibly dealing with changes in circumstances.
Going forward, we will strive to further enhance our training environments, including continuously expanding training equipment lineup and updating the training centers of our overseas subsidiaries.
Further Initiatives for the Improvement of On-site Safety*¹
The rate of workplace incidents per 200,000 work hours (TCIR*²) was 0.22, realizing an industry-leading safety environment in the semiconductor production equipment industry. We closely analyze close calls (dangerous cases that had the potential of becoming incidents) reported by our field engineers, along with accidents caused by human error, and strive to improve on-site safety activities by sharing information that can help prevent accidents with the safety promotion department of our subsidiaries. At newly constructed semiconductor plants around the world, we strive to establish safe working environments by dispatching safety officers from Japan and having them work together with local personnel to perform checklist-based assessments both inside and outside clean rooms. Furthermore, to foster a focus on safety throughout the organization, we regularly provide training to all engineers using digital technologies such as VR and on-demand video streaming systems.
TCIR: Total Case Incident Rate
