Ensuring Safety for Customers

Providing Safety-Related Information on Products to Customers

We are committed to providing sufficient safety information on our products so that customers can safely use them. All our products come not only with a manual specific to the product specifications, but also a TEL Safety and Environmental Guidelines manual applicable to all our products.

The TEL Safety and Environmental Guidelines manual is available in 12 languages* to ensure that customers around the world can understand the content accurately; it describes examples of potential risks associated with using our products together with the methods for averting those risks, as well as safety measures applied to products and recommended methods for product disposal, divided into such categories as chemical, electrical, mechanical and ergonomic.

If new safety warnings are identified after a product ships, we promptly report these to the affected customers. We also make particular efforts to ensure that necessary information is communicated to customers to whom we deliver products that involve the use of hazardous chemicals or high-voltage electricity.

TEL Safety and Environmental Guidelines

12 languages: Japanese, English, German, French, Italian, Dutch, Russian, Portuguese, Korean, Traditional Chinese, Simplified Chinese and Finnish

Global Expansion of Training for Customers

We establish training centers all over the world, mainly at our development and production sites, and provide customers with training on equipment operation and maintenance so that products can be used safely. In fiscal year 2022, demand for web-based training (WBT) and remote training* increased as a result of continuing difficulty in holding equipment training on-site because of COVID-19. Under such a situation, we provide remote training for much of our equipment and strive to further enhance training content, such as by filming footage from easy-to-see angles beforehand and using some of them as video content. In addition, we are working to improve the content and quality of not only remote training but also WBT by sharing the equipment and methods we introduced with each training center.

Furthermore, taking into consideration the difficulty in overseas travel, we are also expanding our equipment lineup at the training centers of our overseas companies.

Going forward, we will continue to give priority to customer safety as we promote further development of our training environment.

Remote training: A training course, although remote, where trainees interact with the instructor in real time while viewing actual equipment through their monitors

Customer responsiveness