Ensuring Safety for Customers

Providing Information to Customers

We are committed to providing sufficient safety information on our products to ensure that customers can safely use them. All products purchased by customers come with a TEL Safety and Environmental Guidelines manual. The manual describes examples of potential risks associated with using our products together with the methods for averting those risks, as well as safety measures applied to products and recommended methods for product disposal. It is divided into such categories as chemical, electrical, mechanical and ergonomic. The manual is available in 12 languages* to ensure that customers around the world can understand the content accurately and safely use the products. In addition to the TEL Safety and Environmental Guidelines manual, customers are also provided product specific manuals tailored to the relevant product specifications.

If new safety warnings are identified after the product ships, we provide information to affected customers. We also strive to ensure that necessary information is communicated to any customers to whom we deliver products that involve the use of hazardous chemicals or high voltage electricity.

* languages: Japanese, English, German, French, Italian, Dutch, Russian, Portuguese, Korean, Traditional Chinese, Simplified Chinese and Finnish

Global Expansion of Training for Customers

We have established training centers all over the world, mainly at our development and production sites, and are providing customers with training on equipment operation and maintenance to ensure they are able to use the products safely. In fiscal year 2021, demand for Web-Based Training (WBT) and Remote Training* increased as a result of the difficulty in holding equipment training on-site because of COVID-19.

While we have started remote training for much of our equipment, we are working to improve the content and quality of our WBT and remote training by sharing the equipment and methods we introduced with each of the training centers. Going forward, we will continue to give priority to customer safety as we promote further development of our training environment.

* Remote Training: A training course, although remote, taken by trainees using actual equipment while interacting with the instructor in real time